IT Service Management The health of your IT at a glance
IT Service Management (ITSM) aligns IT processes to provide optimal support for the entire business process and harmonizes both for your constant successful operations. The goal of IT Service Management in organizations of any size is to transparently display dependencies and relationships between IT and business processes, to obtain a constant overview of the current status of the IT infrastructure, to automate the management of services, to minimize the time needed for troubleshooting and problem resolution, to make the availability of the IT infrastructure measurable and to optimize and document the performance of the IT department.
This way, even heterogeneous and historically grown infrastructures can be handled and the value-add of the IT within a business process can be measured using specific reporting. This is also the foundation for a continuous improvement and optimization of IT processes.
Monitoring, which provides an overview in a dashboard-like control planel with drill-down function, plays a major role in this context. This way, the entire monitored IT infrastructure remains in sight and existing or imminent problems can be identified and located. We gladly monitor your environment for you and initiate the appropriate countermeasures in case of incidents.
In an ideal environment, monitoring is integrated with asset management, configuration management, contract management and a ticket system for structured processing of service incidents. An automated escalation management in the event of an error complements the complete IT service management solution.
With our comprehensive experience in this area, we can perfectly support you in choosing the appropriate framework. We provide a solution that fits your needs and support you during implementation.
Our mindset has always been: IT should be used better! That is why bluvisio exists. We are convinced that the right IT strategy significantly improves organizations. This is what we do for numerous clients today. And we can do it for you, too.
Since 2009 we have built on the essential pillars of quality, expertise, custom-fit solutions, service and fair conditions. Our comfort zone begins with “all in”. Because you deserve the best and most committed IT partner.
We are your perfect partner for the planning and realization of complex IT projects. For further information and personal consultation please contact us.
Telephone: +49 6027 4629 971
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